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Leader Spotlight: Being intentional about innovation, with Shayani Roy
- Shayani Roy is the SVP of Product & Design at OpenTable, with a background in systems engineering and product management roles at SurveyMonkey and Meta.
- She emphasizes balancing innovation with speed, thoughtfulness, and problem-solving for customers, allocating resources for long-term innovative projects.
- Roy stresses the importance of cultivating curiosity and a bias for action within an organization to drive innovation.
- She suggests focusing on creating a culture of asking questions without judgment, delving into net promoter scores, and carving out space for innovation in the roadmap.
- Roy looks for curiosity and proactiveness when hiring, believing that curiosity can be developed and nurtured within a culture that promotes it.
- To balance innovation at OpenTable, Roy implements an intentional 'big rock' process in annual planning, creating OKRs aligned with strategic priorities.
- Customer feedback is central to innovation, and Roy emphasizes understanding customer needs to drive impactful solutions.
- She advocates for looking outside the industry for inspiration, engaging with adjacent companies, and consuming diverse content to spark ideas.
- Roy shares an example from SurveyMonkey where integrating AI to boost user confidence in creating surveys led to successful outcomes and product differentiation.
- When handling stakeholder risk tolerance, Roy recommends playing out scenarios to assess potential outcomes, test, and learn from risks taken.
- On transitioning to leadership roles, Roy highlights the shift from focusing on individual projects to caring about the company's overall success and broader accountability.
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