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Leader Spotlight: Building and maintaining mission-critical software, with Rick Agajanian
- Rick Agajanian, a product executive and former Chief Product Officer at WorkWave, discusses the importance of working on mission-critical software for the professional service industry.
- Adapting product strategy across different industries involves emphasizing the value to end users, tailored to each industry's nuances.
- Engaging with industry organizations, setting clear goals on the roadmap, and measuring value through metrics are key practices for different industries.
- For internal software, focusing on operational efficiency is crucial, while client-facing software aims at revenue generation and creating value for clients.
- Ensuring mission-critical software works flawlessly requires a refined process for testing and releasing new features, coupled with effective internal and customer communication.
- Client advisory boards play a significant role in gathering actionable product insights, where value-driven engagement and specific feedback drive product decisions.
- Balancing innovation with reliability involves allocating percentages on the roadmap for growth, retention, and tech debt, while reevaluating roadmap items annually.
- Evaluating potential acquisitions involves assessing fit, need, and user experience integration, with a focus on microservices and add-on value.
- AI and automation are crucial in field service technology, enhancing efficiency with product intelligence and simplifying user experiences through automation.
- AI's role in field service technology will continue to evolve, offering product intelligence and automation features that enhance efficiency and add value to software products.
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