Mike Fantigrassi is the Head of Product at National Academy of Sports Medicine (NASM), leading the transition to a product-led growth model.
NASM is part of Ascend Learning, focusing on fitness and wellness certifications, which recently shifted to a product-led approach.
The transition was supported by leadership, implemented through cross-functional product delivery teams led by product managers.
Challenges in delivering products were highlighted, including the importance of customer discovery and internal alignment.
Change management aspects such as role clarity and communication were crucial during the transition.
Prioritization and executing big initiatives were discussed, emphasizing the need for foundational processes to support higher-level initiatives.
An early win in the transition was offering a payment option for a membership program, leading to increased subscriptions.
Benefits of the product-led approach included improved output, revenue increase, and better understanding of the customer journey.
Advice for other leaders looking to transition included company-wide training, leadership alignment, proactive communication, and fostering a culture of sharing and learning.