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Leader Spotlight: Creating solutions for both patients and providers, with Daric Snyder
- Daric Snyder is the Director of Experience Design at Emplify Health, a regional healthcare system, with a background in digital media and customer experience.
- He discusses the challenges of creating user-friendly healthcare software that caters to both patients and providers.
- Emplify Health underwent changes due to COVID and a merger, pushing them towards digital adoption and agile methodologies.
- Autonomy and freedom for teams are crucial for meaningful scaling of products within an organization.
- Real, genuine feedback in digital healthcare transformation is obtained through product analytics tools and direct patient interactions.
- The shift to digital healthcare post-COVID has emphasized the need for user-centric design and addressing underlying challenges.
- Balancing the needs of diverse user populations in healthcare requires understanding and catering to various demographics and preferences.
- Design and delivery challenges in healthcare include regulatory compliance, security, and balancing care team and patient needs.
- Digital transformation in healthcare has faced challenges, especially in aligning user behavior with product expectations.
- Human-centered design is crucial for building solutions that address the needs of vulnerable populations and diverse user groups.
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