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Leader Spotlight: Learning how to have hard conversations, with Mahesh Guruswamy
- Mahesh Guruswamy, Chief Product and Technology Officer at Kickstarter, discusses the importance of transparency when communicating setbacks or negative feedback.
- He emphasizes the need to adjust to the nuances of each situation when dealing with hard conversations.
- Guruswamy shares his process to prepare for delivering bad news by writing down information, such as what has already happened and what steps need to be taken next.
- He stresses the importance of being transparent in any business situation, even if it requires addressing a difficult public forum.
- Guruswamy and his teams use a process called correction of errors (COE) to address and prevent future mistakes, which he also applies to recruiting and retention processes.
- He emphasizes the need for mutual trust within teams when addressing hard conversations, and how being forthcoming about the situation de-stigmatizes it.
- Guruswamy is passionate about enabling non-traditional career paths into software engineering and tech.
- He encourages future leaders to build trust among peers, regularly ask for feedback, and make adjustments accordingly.
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