<ul data-eligibleForWebStory="true"><li>Paul Weston, GM & VP at HubSpot, manages Service Hub product line strategy.</li><li>He discusses quantifying hard-to-measure aspects, focusing on customer needs and UX enhancement.</li><li>Weston emphasizes using quantifiable data to make product decisions and prioritize customer value.</li><li>Through unmoderated user testing, HubSpot improved UX, saw significant email publish rate growth.</li><li>Weston highlights the importance of focusing on specific customer cohorts for product success.</li></ul>

Leader Spotlight: Quantifying the unquantifiable, with Paul Weston

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