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Leader Spotlight: Seeing the art of what’s possible, with Tamara Milne
- Tamara Milne, Chief Digital Officer at Acrisure, shares insights on digital-first strategies and defining success early on.
- Leading large-scale digital transformations requires understanding the organization's culture and strategic goals.
- Establishing trust and buy-in involves cascading information effectively and aligning communication with strategy.
- Quick wins aid in gaining momentum for transformation efforts, with a focus on short-term impactful changes.
- Aligning KPIs with strategic business goals is crucial for adding continuous business value during transformations.
- Success is not just quantitative; understanding failures and learnings is equally essential for defining success.
- Breaking down silos and promoting collaboration involves developing shared goals, ensuring accountability, and learning from failures.
- Utilizing frameworks like a Project Management Office (PMO) helps track progress and refine strategies for large transformations.
- Acquisitions are viewed as assets to integrate into existing portfolios, focusing on adding value and differentiation in the market.
- Leveraging AI-driven technologies at Acrisure prioritizes efficiency while maintaining user trust through data transparency and distribution.
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