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Leader Spotlight: Taking lessons from big tech to healthcare, with Sriharsh Boddapati
- Sriharsh Boddapati, Senior Director at CareSource, discusses applying lessons from big tech to healthcare and vice versa, emphasizing the importance of patient experience in the healthcare industry.
- He addresses misconceptions about building digital products in healthcare, highlighting the shift towards value-based care models prioritizing patient outcomes.
- Sriharsh views regulatory compliance as providing valuable insights early on in product development, guiding teams to align with industry needs.
- He explores the untapped opportunities for human-centered design in healthcare, focusing on understanding patient care settings and compliance requirements.
- Bringing principles from big tech, Sriharsh stresses the importance of agility and rapid iteration in healthcare product development to address the industry's fragmentation.
- He discusses how healthcare's long-term focus on sustainability and compliance can provide valuable lessons for big tech firms entering new markets, emphasizing user needs and regulatory nuances.
- Sriharsh emphasizes the value of building trust and safety into products early on, particularly when incorporating AI and ML models, to ensure long-term user retention.
- In summary, Sriharsh advocates for embracing agility in responding to user needs and regulations, which he believes healthcare excels at and could serve as a lesson for big tech companies entering regulated markets.
- His biggest takeaway is that while industries may differ in settings, the fundamentals of designing good products remain consistent, emphasizing the importance of adapting practices to match specific industry demands.
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