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Leader Spotlight: Thinking from a clinician’s perspective, with Deepti Mehtani
- Dr. Deepti Mehtani, VP at NextGen Healthcare, discusses how her background as a clinician shapes product strategy by addressing challenges like alert fatigue and technology barriers.
- By integrating clinician feedback using frameworks like clinical persona and empathy mapping, NextGen Healthcare focuses on creating user-centric solutions to streamline workflows.
- One key challenge in EHR systems from a clinician's perspective is technology acting as a barrier rather than an aid, leading NextGen Healthcare to focus on reducing cognitive load and burnout.
- Deepti ensures feasibility, usability, and integration with existing systems when evaluating new EHR features to prioritize clinical requirements and enhance patient care.
- Deepti's clinical background influences how she builds her product team, emphasizing hiring individuals with healthcare experience and problem-solving passion.
- NextGen Healthcare aims to address care gaps through context-based presentations in EHR systems, focusing on personalized care plans and reducing manual preparation for providers.
- The future of EHR technology is expected to be transformed by AI and ML, with NextGen Healthcare leveraging tools like NextGen Ambient Assist to enhance provider efficiency and improve patient experience.
- AI technologies are enabling providers to save over two hours daily in documentation, leading to more efficient workflows and better patient care.
- NextGen Healthcare's focus remains on serving the patient by utilizing AI tools for structured notes, diagnostic code suggestions, and order management, with ongoing enhancements planned for the future.
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