Lush, known for its eco-conscious values, has eliminated packaging and product labels from its stores, using AI technology to enhance the shopping experience.
The company collaborated with Google Cloud AI to launch a system that aligns with its zero-waste goals, offering full product transparency without traditional packaging materials.
Lush Lens, a visual recognition feature in the Lush app, allows customers to view product details like ingredients and usage instructions by pointing their phone's camera at the unpackaged items.
The innovative approach aims to provide customers with a more sustainable shopping experience and reduce environmental impact caused by packaging waste in retail.