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Made payment to wrong UPI address? Here's how to reverse it

  • To reverse a UPI transaction, contact your bank or UPI service provider's customer support promptly with the Unique Transaction Reference (UTR) number, date, and amount.
  • If the recipient is from the same bank, the bank can directly request them to reverse the transaction. If they're from a different bank, your bank can provide branch details for you to contact the recipient's bank manager.
  • If the recipient doesn't respond or the bank can't recover the funds, file a complaint on the NPCI portal.
  • If the issue remains unresolved for more than 30 days, escalate it by contacting the Banking Ombudsman for assistance.

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