User story mapping is a visual exercise that helps product managers and development teams understand user journeys and prioritize work for delightful experiences.
Jeff Patton pioneered the user story mapping technique, visualizing user interactions with a product and guiding teams sprint by sprint.
A flat backlog makes it hard to prioritize features and see the big picture, leading to chaos. User story mapping solves this issue by creating holistic views.
The process involves identifying user personas, defining goals or activities, and prioritizing tasks based on importance and user perspective.