<ul><li>Companies are considering updates to their payments processes, but the challenges of automation and digitization can be daunting and costly.</li><li>To achieve frictionless commerce, businesses should focus on outcomes and take a modular approach with advanced technologies like AI.</li><li>A frictionless payments ecosystem is essential for customer retention, improved loyalty, growth, and scale.</li><li>Mapping the customer journey and leveraging technologies such as APIs and CRM can help streamline payment flows and improve cash positions.</li></ul>

Mapping the Money: Why Payments Innovation Starts With the Customer Journey

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