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Marks & Spencer expects £300m hit in lost sales from cyber-attack

  • Marks & Spencer expects to lose around £300m in sales due to a cyber-attack that forced the company to halt online orders and face challenges in stocking store shelves.
  • Despite the cyber-attack, Marks & Spencer reported a 22% increase in annual pre-tax profits to £876m, showing better-than-expected performance before the incident.
  • The company had over £400m of net funds before the cyber-attack, stating it was in a strong financial position that could help mitigate the expected financial impact through insurance and other measures.
  • The cyber-attack on Marks & Spencer's IT systems over the Easter weekend led to disruptions in online orders, deliveries to stores, and partnerships, with personal information of thousands of customers being compromised.

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