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Mastering Customer Journey Mapping: A Step-by-Step Guide for Product Managers

  • Customers expect an experience that meets their needs at every touchpoint.
  • Customer Journey Mapping helps visualize the customer's entire experience and uncover pain points.
  • It fosters empathy, aligns teams, and drives data-driven decisions.
  • By focusing on the customer journey, you can create moments that matter and build loyalty.

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