The article discusses a practical case study of implementing Kanban in a technical team to improve efficiency and visibility in managing work.
The team, responsible for licensing products and managing daily data reports from servers, faced challenges with Scrum, leading to a lack of control over workflow and heavy workloads.
Visualizing workflow and transitioning to Kanban led to improved understanding and communication within the team.
Key steps in introducing Kanban included Kanban evangelism, defining service classes, setting WIP limits, and understanding workload origins.
The team implemented Expedite, Fixed Date, Standard, Bugs, and Intangible service classes to prioritize tasks based on business value and technical impact.
WIP limits were set for engineers, workflow stages, and expedited tasks to maintain a steady workflow and prevent overload.
Analyzing workload dynamics helped the team manage expectations, plan better, and reserve buffers for varying request types.
Improving stakeholder satisfaction through cadence meetings, lead time optimization, and backlog triage enhanced communication and prioritization within the team.
Metrics like Lead Time and Cycle Time were utilized to optimize task completion, reduce backlog size, and streamline development processes.
By implementing Kanban, the team achieved significant improvements in lead time, backlog size, task completion efficiency, and stakeholder satisfaction.