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May Kanban Be With You: Practical Case Study

  • The article discusses a practical case study of implementing Kanban in a technical team to improve efficiency and visibility in managing work.
  • The team, responsible for licensing products and managing daily data reports from servers, faced challenges with Scrum, leading to a lack of control over workflow and heavy workloads.
  • Visualizing workflow and transitioning to Kanban led to improved understanding and communication within the team.
  • Key steps in introducing Kanban included Kanban evangelism, defining service classes, setting WIP limits, and understanding workload origins.
  • The team implemented Expedite, Fixed Date, Standard, Bugs, and Intangible service classes to prioritize tasks based on business value and technical impact.
  • WIP limits were set for engineers, workflow stages, and expedited tasks to maintain a steady workflow and prevent overload.
  • Analyzing workload dynamics helped the team manage expectations, plan better, and reserve buffers for varying request types.
  • Improving stakeholder satisfaction through cadence meetings, lead time optimization, and backlog triage enhanced communication and prioritization within the team.
  • Metrics like Lead Time and Cycle Time were utilized to optimize task completion, reduce backlog size, and streamline development processes.
  • By implementing Kanban, the team achieved significant improvements in lead time, backlog size, task completion efficiency, and stakeholder satisfaction.

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