<ul><li>Marks & Spencer (M&S) is facing disruption due to a massive cyber-attack.</li><li>The retailer's internal systems have been put on hold, forcing staff to rely on manual processes.</li><li>Gift card issues and cancelled orders have impacted M&S's reputation and bottom line.</li><li>While M&S is expected to recoup losses with insurance, the longer the disruption continues, the more likely customers are to shop elsewhere.</li></ul>

M&S betting on customer patience as cyber-attack threatens to ruin 2025’s strong start

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