<ul><li>About 60% of customers at Byju's Tuition Centres requested refunds in the past two years, indicating dissatisfaction.</li><li>High refund rates hindered Byju's growth plans, leading to a shift in expansion strategy for its Tuition Centres.</li><li>Parents reported issues like irregular classes, poor communication, and falsified attendance, leading to widespread frustration.</li><li>Byju's faced operational hurdles in its offline tutoring venture, impacting its growth amidst financial difficulties and lender negotiations.</li></ul>

Nearly 60% of Byju’s Tuition Centre customers have requested refunds in the last two years

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