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Banking Frontiers
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New CBS bridges CX and Decision Making
- With the ongoing migration to our new core banking system (CBS), Oracle Flexcube, alongside the transformation of key peripheral applications, K Paul Thomas of ESAF Small Finance Bank is committed to enhancing customer engagement and enabling data-driven decision-making through digital automation and data analytics by 2025.
- ESAF Small Finance Bank plans to expand geographically beyond Kerala and Tamil Nadu into new regions in the North and North East and diversify its product offerings and customer segments to meet the needs of a broader, more diverse audience.
- ESAF Small Finance Bank aims to diversify its loan portfolio and build a secured assets book, targeting a 50% asset mix by 2027 while cultivating banking relationships with key market segments.
- ESAF Small Finance Bank is investing in AI-powered underwriting and real-time data analytics as part of its digital transformation journey, with a completion date set for mid-2026.
- ESAF Small Finance Bank is using technology initiatives such as self-service portals, virtual assistants, and app-based financial planning tools to enhance customer experience and improve customer satisfaction.
- ESAF Small Finance Bank has implemented strict information security and cybersecurity policies aligned with international standards such as ISO 27001 and the NIST Cybersecurity Framework and is committed to regularly investing in technologies like zero-trust architecture and AI-based threat detection to strengthen its security posture.
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