<ul><li>Organizations often rely on broad metrics like revenue and costs, which only provide a historical view of the business.</li><li>Many teams measure metrics that are easy to track, but don't necessarily indicate if they are delivering value to customers.</li><li>To drive meaningful change, organizations should focus on actionable, forward-looking insights and balance leading and lagging indicators.</li><li>Leading indicators, like proactive health measures, provide better control and influence over future outcomes.</li></ul>

No More Excuses: Metrics that Teams Control that Drive Change

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