<ul data-eligibleForWebStory="true"><li>In tech-enabled operations, the default divide between process problems and tech problems can be limiting.</li><li>Designing processes and technology without considering each other leads to inefficiencies.</li><li>A product fix, not just a process or tech fix, is essential for operational success.</li><li>Poka-yoke, focusing on mistake-prevention rather than detection, is vital in operations.</li><li>Physical and digital examples of poka-yoke interventions improve operational reliability.</li><li>Preventing errors through thoughtful design of workflows is more effective than reactive measures.</li><li>Comparing ops-driven, tech-led, and product approaches reveals the importance of proactive solutions.</li><li>Designing systems that encourage correct behavior by default is key to operational efficiency.</li><li>Mistake-proofing and nudges have distinct roles in improving reliability in different contexts.</li><li>Product and ops leaders should focus on designing systems that enable correct actions effortlessly.</li></ul>

Not a Tech Fix. Not a Process Fix. A Product Fix.

Discover more