<ul><li>Net Promoter Score (NPS) in product management is like a child's reaction to food. It tells you how people feel, but it's what you do with that feedback that matters.</li><li>Customers give feedback in different ways, just like a child's varying reactions to food.</li><li>Not all fixes for customer dissatisfaction work instantly. It is a process of learning what works and what doesn't.</li><li>Great products create word-of-mouth promotion as satisfied customers share their positive experiences.</li></ul>

NPS is a Mirror, Not a Trophy

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