Whoop's new screen-less, fitness-focused Whoop MG wearable may have a major bug that renders the device unusable, leading to replacement issuances.
Complaints on Whoop's forums and Reddit reveal that the Whoop MG can become unresponsive shortly after setup, failing to connect to smartphones even when charged.
Whoop is advising affected users to try troubleshooting steps like recharging, reconnecting to phones, or resetting the wearable, with replacement wearables being offered to faulty device owners.
Whoop's subscription model includes hardware costs; the Whoop 5.0 and Whoop MG aim to track additional metrics, but access depends on the wearable and subscription level, with issues including denied hardware upgrades for existing customers.