Ooredoo Maldives enhances eSIM security features to prevent unauthorized access and fraud, providing greater peace of mind to customers.
The security measures include facial matching against the customer's ID document for stronger validation, making it difficult for fraudsters to swap eSIMs.
Additional security enhancements involve real-time Face ID verification and requirement to upload an image of the national ID card, ensuring only the rightful owner can complete the process.
A Rollback SMS feature allows customers to revert an eSIM swap if fraudulent activity is suspected, and timely alerts in Dhivehi & English improve customer awareness during the eSIM journey.