OpenAI experienced a major outage on its AI-powered chatbot platform, ChatGPT, due to a 'new telemetry service' gone awry.The outage lasted for approximately three hours, affecting ChatGPT, Sora (video generator), and the developer-facing API.The problem was caused by the telemetry service, which unintentionally overwhelmed the Kubernetes control plane, impacting DNS resolution.OpenAI will implement measures to prevent similar incidents, including improved monitoring and access to Kubernetes API servers.