Evaluating conversational AI systems powered by large language models (LLMs) presents a critical challenge in artificial intelligence.
Existing evaluation methods struggle to assess the capabilities of these systems in handling multi-turn dialogues, integrating domain-specific tools, and adhering to complex policy constraints.
To address these limitations, Plurai researchers have introduced IntellAgent, an open-source, multi-agent framework designed to automate the creation of diverse, policy-driven scenarios.
IntellAgent combines graph-based policy modeling, synthetic event generation, and interactive simulations to evaluate conversational AI agents holistically.