<ul data-eligibleForWebStory="true"><li>PayPal faces challenges in offering a seamless experience in its broad but fragmented ecosystem.</li><li>The company needs to cater to its diverse customer base to stay competitive.</li><li>Despite its scale and trust, PayPal's experience may be outdated in a mobile-first world.</li><li>To evolve, PayPal must transition from a trusted brand to an indispensable experience.</li><li>Setting sharp metrics focused on user engagement and platform stickiness is crucial for PayPal's growth.</li><li>Trade-offs are inevitable in product growth, and PayPal must carefully manage them.</li><li>While trusted, PayPal must update its user experience, ecosystem, and face increasing competition.</li><li>Key areas for PayPal's improvement include mobile-first design, cross-product synergy, transparent fees, and deeper user loyalty.</li></ul>

PM Breakdown: PayPal — The Wallet at War

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