Online platforms are increasingly using algorithmic ranking to improve the quality of public deliberations in comment sections, but this may reduce the visibility of diverse viewpoints.
To address this issue, a new approach called justified representation (JR) is proposed, which aims to incorporate guarantees of representation into ranking methods.
Enforcing JR in comment ranking leads to greater inclusion of diverse viewpoints without compromising user engagement or conversational quality measures.
The study suggests that by utilizing justified representation, platforms can enhance the representation of a variety of viewpoints in online discussions.