Retailers are increasingly being hacked, leading to compromised consumer data and in-store disruptions.
Despite the frequency of cyber attacks, many consumers exhibit 'privacy paradox', expressing concern about data privacy but not taking sufficient protective measures.
Younger consumers, particularly Gen Z, show 'privacy fatigue', resulting in inconsistent protective behaviors even after data breaches.
There is a need for retailers to prioritize transparency, as proactive and honest communication post-data breach can help retain consumer trust and loyalty.