A naukri.com initiative
Precisely
1M
307
Image Credit: Precisely
Retain Customers with Faster, Friendlier Claims: 4 Strategies for Insurers
- Efficient claims processing and transparent communications are key to customer satisfaction in the insurance industry.
- Longer claim resolution times and inconsistent customer communications can lead to low customer satisfaction in property claims.
- 30% of dissatisfied claimants either switched carriers or were considering doing so, which highlights the importance of improving customer satisfaction in the insurance industry.
- The time it takes to resolve claims, extended repair cycles, and inconsistent communication are major pain points in property claims processing.
- Automating parts of the claims process, providing omnichannel communication, offering personalized support, and adopting a digital-first approach are essential strategies for improving the overall customer experience.
- Insurers that communicate well and provide regular updates on the progress of the claim are more likely to retain customers.
- Empathy and personalization, even within automated processes, are important in creating a positive customer experience.
- Digital self-service tools, automating processes, and improving communication can turn the trend of declining customer satisfaction in the insurance industry around.
- Precisely’s EngageOne solutions can help create a better customer experience by providing seamless and personalized communication throughout the claims journey.
- Improving customer satisfaction is a priority for insurance companies as it directly impacts retention rates and profitability.
Read Full Article
18 Likes
For uninterrupted reading, download the app