<ul><li>Customer success (CS) should proactively seek out opportunities to show customers how to use the product in ways that solve their specific challenges.</li><li>Building a feedback loop between CS and product teams can provide valuable insights for product improvements.</li><li>Data-driven recommendations from CS, based on analytics, can guide customers towards features that deliver results.</li><li>Creating vibrant user communities can foster knowledge sharing and offer valuable insights for product enhancements.</li></ul>

Rethinking Customer Success and Product Management for a Product-Led World

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