<ul><li>Richard Coplan emphasizes the importance of soft metrics in understanding Agile team dynamics and succeeding as a Scrum Master.</li><li>He suggests that soft indicators like collaboration and team self-organization provide more valuable insights than numerical measures.</li><li>Richard introduces the Sailboat retrospective format as his favorite technique for team retrospectives.</li><li>He believes that the Sailboat format strikes a balance between simplicity and meaningful engagement.</li></ul>

Richard Coplan: Soft Metrics, The Key to Understanding Agile Team Dynamics and Succeeding as a Scrum Master

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