<ul data-eligibleForWebStory="true"><li>Product manager shares experience transitioning from bespoke to off-the-shelf product.</li><li>Challenges faced in moving away from legacy product with excessive features to Amazon Connect.</li><li>Adoption of a decision-making model focusing on outcomes and value delivery over feature additions.</li><li>Process involves understanding impact, exploring existing solutions, experimenting, and influencing roadmap.</li><li>Transition highlights importance of aligning team mindset with new strategic approach.</li></ul>

Shifting From Makers to Shapers: Navigating Off-the-Shelf Reality

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