<ul><li>Banks focusing on agility and data-driven customer-centricity are thriving in the evolving financial landscape.</li><li>The webinar 'Smart Banking in 2025' discussed the shifts in banking towards digital transformation, compliance, and customer experience.</li><li>Challenges include fragmented systems, siloed data, and lack of system integration hindering omnichannel customer engagement.</li><li>The key solutions highlighted were integration of communication systems, data consolidation for personalized experiences, and centralized customer data for future-ready operations.</li></ul>

Smart Banking in 2025: The Intelligent Technologies Defining CX and Operations

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