<ul><li>In a recent American Banker webinar, the focus was on smart banking and intelligent technologies defining customer experience and operations in the financial sector.</li><li>Banks need to prioritize agility, data-driven customer-centricity, and digital transformation to thrive in an evolving market.</li><li>Integrating communication systems, consolidating data, and focusing on data-driven personalization are key strategies for enhancing customer service and loyalty.</li><li>The session concluded with a call to focus on clean, consolidated data, building empowering engagement systems, and keeping the customer at the center to drive agility and success in the banking industry.</li></ul>

Smart Banking: The Intelligent Technologies Defining CX and Operations

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