Global research by Corporate Travel Management (CTM) shows Millennial and Gen Z employees are optimistic about AI in travel.
65% expect AI to improve booking speed, 61% foresee better choice of travel products, and 60% anticipate cost savings.
Millennials (66%) are more excited about AI's potential in business travel compared to Gen Z (41% excited, 41% concerned).
CTM is investing in AI tech to provide faster, personalized experiences for self-service booking, with a focus on mobile apps as a preferred booking tool.