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Nanonets
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Image Credit: Nanonets
Supplier order management: How a furniture retailer automated order confirmation processing
- A mid-sized furniture retailer allowed customers to customize orders, but faced challenges as sales grew and each order became unique.
- Manual processing of supplier order confirmations led to delays, order errors, and significant costs in labor and potential losses.
- Complex PDF supplier documents required 70-105 hours weekly to process, costing the retailer thousands annually in labor costs.
- Errors in order processing led to customer dissatisfaction, delays in communication, and losses from incorrect orders.
- The retailer's unique order handling workflow involved manual steps for each order from website to delivery, leading to processing inefficiencies.
- Challenges in automation included product listing differences, language variations in supplier documents, and specialized order handling rules.
- Previous tools like Continia failed to handle the retailer's complex supplier documents effectively.
- The retailer sought automation to streamline order confirmation processing and improve accuracy, leading them to partner with Nanonets.
- Nanonets developed an automated workflow that streamlined the process from order confirmation receipt to updating Business Central with delivery dates.
- The automation solution solved challenges such as automated document intake, product matching, supplier-specific rules, and managing exceptions efficiently.
- The automated system delivered measurable results, cutting processing time, eliminating order backlogs, and preventing errors, leading to significant savings and improved customer experience.
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