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TBM 300: How to Think About Operations and Enablement
- Operations refers to making things consistent, usable, monitorable, repeatable, and improvable while enablement refers to equipping, educating, empowering, supporting, inspiring, and facilitating individuals or groups.
- The primary focus of operations and enablement is to optimize and enhance the specific activities, processes, and competencies inherent to that functional domain.
- Operations and enablement are themselves functional domains, each with specific but overlapping skills.
- Functional domains within an organization have their unique operational and enablement needs which involve inputs and outputs from other functional groups.
- Companies maintain a layer of general operations and enablement, responsible for ensuring cohesiveness in strategy and execution and fostering a culture of continuous learning.
- Operations, enablement, product thinking, service design, and organizational effectiveness are interconnected and contribute to building and maintaining the best organization possible.
- Operations and enablement leaders need to codify principles like happy teams, working with partners, seeking self-awareness, challenging the need for consistency, and finding leverage to maximize outcomes.
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