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TBM 312: Comparing Areas of Friction and Drag
- Teams often overlook the impact of blockers and source of drag and frustration in their workflow.
- Many issues are raised but the conversation tapers off quickly. Team doesn’t dig deeper into the assumptions around the impact and effects of these problems.
- The product management team is busy determining the latest customer-facing features.
- A simple tool is created to encourage more fruitful conversations regarding impediments raised by a team to make a business case for reducing friction.
- The tool focuses on dimensions like severity, the number of people impacted, frequency, predictability, ease of mitigations, impact over time, second-order impact, clarity of cause, level of effort to resolve, and complexity to address.
- Two issues are explored in the tool by rating them based on different dimensions - Red Triangle and Green Circle.
- The tool helps identify the real issues, their impact on the system and develop a plan to reduce that impact.
- Keeping track of these issues is difficult and teams often get resigned to venting their frustration.
- The approach is to stay positive and work on resolving these issues in the same manner as you would treat product opportunities.
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