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The Beautiful Mess

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Image Credit: The Beautiful Mess

TBM 337: Pirates and Garbage Cans

  • Structured conflict resolution is common in legal disputes and international diplomacy but less common in internal business contexts.
  • Admitting the need for help can be perceived as a leadership failure.
  • Blurred accountability and boundaries make it risky to surface conflicts honestly.
  • The parties in internal business conflicts don't need to work or live together.
  • The Garbage Can Model proposes that decision-making in organizations is not a rational process and often conflicts linger in the organizational garbage can.
  • The actual resolution of conflict often happens by accident or when someone with enough power happens to care.
  • Pirate ships had many more formalized mechanisms for conflict resolution than your average corporation.
  • Pirates couldn't afford the luxury of unresolved conflict, while businesses often can.
  • Companies often make decisions to sustain organizational narratives, even if that means avoiding conflict.
  • A company's culture determines the norms and 'meaning' that shape how conflicts are addressed.

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