Structured conflict resolution is common in legal disputes and international diplomacy but less common in internal business contexts.
Admitting the need for help can be perceived as a leadership failure.
Blurred accountability and boundaries make it risky to surface conflicts honestly.
The parties in internal business conflicts don't need to work or live together.
The Garbage Can Model proposes that decision-making in organizations is not a rational process and often conflicts linger in the organizational garbage can.
The actual resolution of conflict often happens by accident or when someone with enough power happens to care.
Pirate ships had many more formalized mechanisms for conflict resolution than your average corporation.
Pirates couldn't afford the luxury of unresolved conflict, while businesses often can.
Companies often make decisions to sustain organizational narratives, even if that means avoiding conflict.
A company's culture determines the norms and 'meaning' that shape how conflicts are addressed.