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The Beautiful Mess

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TBM 347: "Why Don't Our Leaders Care About How We Work?"

  • The predominant belief divides people into two camps: process camp and high accountability, integrity, and agency camp, making it difficult to discuss thoughtful operating system design.
  • Designing an operating system is a skill that some highly qualified individuals may lack, despite their other valuable contributions to an organization.
  • Leadership meetings rarely involve in-depth discussions on ways of working, behaviors, and system design, unless a founder or executive who cares is present.
  • Company founders play a significant role in shaping the operating system, and their level of interest and competence in organizational design can impact the company's success.
  • Being a great front-line manager does not guarantee skill in designing operating systems for larger groups, leading to challenges when scaling efforts globally.
  • Many executives view processes as beneath them and prefer delegating such tasks to support functions, which can hinder effective operating system design.
  • Internal pushes to refine ways of working can face resistance from teams preferring more independent approaches, creating a debate between global vs. local methods.
  • Some organizational roles responsible for operating system design may lack the necessary experience in human behavior, organizational design, and long-term change management.
  • Advocating for change in operating system design may require starting with relatable stories and focusing on specific behaviors as a unifying discussion point.
  • Keeping inertia in mind and demonstrating tangible improvements can help overcome skepticism and encourage individuals to engage in enhancing the company's operating system.

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