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The Beautiful Mess
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TBM 359: Process Person
- The author reflects on their career as a 'process person' who designs processes, admitting to moments of implementing bad processes due to lack of experience or contextual awareness.
- They share an experience where creating a rigid template led to inefficiencies, showcasing the importance of flexibility and collaboration in process design.
- Various instances are highlighted where processes, although well-intended, were perceived as either too lightweight or heavyweight by different teams within the organization.
- The article discusses the evolution of processes, pointing out how teams may 'outgrow' structured approaches and transition to more adaptive, 'freestyling' methods.
- Constraints like resource shortages can necessitate specific processes, emphasizing the importance of adapting processes to changing needs and eventually removing constraints.
- The article addresses the perception of processes, noting how individuals may praise or vilify processes based on their experiences and outcomes.
- It delves into the unseen process design within product organizations, highlighting issues arising from untrained personnel leading process design and the lack of consideration for diverse perspectives.
- The challenges of designing effective processes in environments where trade-offs are avoided, tooling is insufficient, and unpopular decisions are shunned are discussed.
- The article suggests improvements in process design by focusing on alignment, ease of participation, and eliminating ineffective processes to enhance organizational efficiency.
- In conclusion, the article acknowledges the critical role of 'process' in achieving desired outcomes while urging for a more conscious and strategic approach to process design.
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