Data quality is crucial in investment accounting to avoid workflow disruptions and misstatements in NAV or regulatory filings.
Excessive generic alerts in data quality notifications can create alert fatigue and lead to ignoring critical alerts.
Lessons learned include tailoring alerts to business relevance, introducing a tiered alert model, and providing context and actionable information with each alert.
Overall, redesigning alerts based on user feedback and relevance led to reduced ignored alerts, faster issue resolution, and improved user satisfaction.