<ul><li>Spending time replying to Steam reviews can be worth the trouble, according to MMO veteran Scott Hartsman.</li><li>Thanking people for good reviews has a small effect on the rate of positive reviews.</li><li>Responding to negative reviews has a significant effect on convincing negative reviewers to switch their reviews to positive.</li><li>Developer responses to negative reviews increase the likelihood of them being updated by users.</li></ul>

The Daily Grind: How often do you update your Steam reviews of MMOs and multiplayer games?

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