To achieve AI success, focus on understanding users' business and workflows deeply.Best AI features are born from a profound insight into user experience.Start with understanding user operations before AI capabilities to ensure value and feasibility.The User-First AI Framework emphasizes understanding user workflows for SaaS products.Identify opportunities for improvement in each step of the user workflow.Use subjective quality bar hypotheses to gauge potential improvements.Iterate through building, testing, and learning to refine AI solutions with real users.Ensure user adoption through systematic evaluation and testing.Collaborate closely with model developers to align on user value and technical feasibility.Focus on delivering user value consistently and scale up with systematic evaluation.