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The Open-Source On-Call Integration
- This document provides a guide to integrate Versus Incident with AWS Incident Manager for On Call management.
- Steps include configuring contacts, escalation plans, response plans, and IAM roles.
- Create contacts with details like name and contact methods, set up escalation plans and response plans in Incident Manager.
- Define an IAM role for Versus to interact with AWS Incident Manager, ensuring necessary permissions are granted.
- Deploy Versus using Docker or Kubernetes, configure settings like alert channels and on-call functionalities.
- Generate acknowledgment URLs for incidents in Versus and configure alert rules in Prometheus.
- Set up Alert Manager routing configurations for different scenarios like immediate triggering or waiting for acknowledgment.
- Test the integration by simulating alerts, verifying Versus operations, and checking escalation processes.
- By following these steps, you can effectively manage on-call notifications and escalations using Versus Incident and AWS Incident Manager.
- Adjust configurations based on your environment requirements and troubleshoot any issues that may arise during the integration.
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