<ul><li>User research involves figuring out what products or apps people really need, akin to detective work.</li><li>The process of user research is more complex than simply asking people what they want.</li><li>The importance of digging deeper and understanding what users are truly expressing was emphasized during a User Research class at Carnegie Mellon.</li><li>Initially frustrated, the individual learned the significance of asking 'why' and delving deeper into user insights during formal user research.</li></ul>

The Secret Detective Work Nobody Talks About: My User Research Journey

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