<ul><li>Feedback channels can sometimes be quiet, leaving companies wondering if users are genuinely happy or silently dissatisfied.</li><li>Silence from users could indicate they are tolerating pain points, disengaging, or quietly churning.</li><li>The author shares a personal story about cooking a dish for a family gathering and realizing the significance of silence when no feedback was given, despite the dish not being consumed.</li><li>The lesson learned was that silence from users does not always indicate satisfaction; it can often be a subtle way of expressing disappointment or opting out.</li></ul>

The Sound of Silence

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