<ul><li>Investors are scrutinizing customer success metrics more closely than ever before.</li><li>The most important customer success metric investors examine is Net Revenue Retention (NRR).</li><li>Gross Revenue Retention (GRR) is increasingly focused on by sophisticated investors to show the true health of the customer base.</li><li>Investors want to see how companies predict and prevent churn before it happens.</li></ul>

The Top 10 Customer Success Metrics Investors Really Care About in 2025 with Gainsight’s CEO Nick Mehta

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