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The Visibility Trap
- Teams often have visibility into their systems through various metrics and dashboards, but lack the agency to make necessary changes.
- While visibility provides insights, agency is crucial for effective navigation and decision-making within a system.
- Having data and charts is not enough; teams need to be empowered to act on the information they have.
- Teams may have sophisticated dashboards and metrics, but without the ability to manage flow, the system deteriorates.
- Many teams face anti-patterns like data theatre, over-reliance on escalation, lack of system evolution, and pushing work instead of pulling.
- The focus should shift from just monitoring flow to actively managing it in real-time.
- Agency is not just about mindset but a system condition that allows teams to act without constant escalation and waiting for permission.
- Teams with agency can make decisions close to the work, adjust priorities, and protect flow effectively.
- Empowering teams with clear boundaries, fast feedback, and the autonomy to act leads to better flow and improved outcomes.
- Real predictability in delivery comes from teams that can sense, decide, and act in the moment, not just from having visibility into the system.
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